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Frequently Asked Questions

When the time comes to find the right home health care agency for you or your loved one, you are likely to have a thousand questions. We understand that this is a very important decision, one that often comes during a very stressful time. We are here to help.

Look below a checklist of important questions and answers, and contact us as questions arise. Simply call either of our two locations: Southshore (504) 828-1551 or Northshore (985) 624-3800, or drop us a line at rremail@rrhomecare.com.

We encourage you to research thoroughly and ask lots of questions. Print this page and use it as a Home Care Review Checklist to guide your search. You can also visit www.medicare.gov and click on Compare Home Health Agencies for information on how well the home health agencies in your area measure up. We believe that R&R Home Care is the best provider of home health care in the Greater New Orleans area. We feel confident that you will too!

How long has R&R Home Care, Inc. been serving the community?

R&R has been serving the communities in and around New Orleans and the Northshore since 1990.

Is R&R Home Care, Inc. accredited by The Joint Commission?

Yes, R&R Home Care, Inc. has been accredited by The Joint Commission since 1995.

The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by either calling 1-800-994-6610 or emailing complaint@jointcommission.org.

How Many Deficiencies has R&R Home Care, Inc. received on State and Federal Surveys?

ZERO. In fact, R&R Home Care has never received a deficiency in the 22 years that we have been accredited.

Does R&R Home Care, Inc. provide literature explaining its services, eligibility requirements, fees, and funding sources?

Yes. Call our office in Metairie (504) 828-1551 or Mandeville (985) 624-3800 for additional information.

Does R&R Home Care, Inc. assign a supervisor to oversee the quality of care for patients?

Yes. Every individual that we care for has an RN Case Manager who coordinates every aspect of care between the patient, the patient’s family, and the patient’s medical providers.

Does the R&R Home Care, Inc. educate family members on the type of care that is being provided?

Yes. R&R Home Care, Inc. feels that this is vital to the overall health and well being of the patient. Family education is an integral part of our process.

What procedures are in place to handle emergencies?

R&R Home Care, Inc. has an RN on call 24 hours per day to handle any and all emergencies that might arise.

Does R&R Home Care, Inc. have a Corporate Compliance Plan designed to prevent fraud & abuse?

Yes. R&R Home Care, Inc. has a comprehensive written plan that is committed to zero tolerance of fraud & abuse.

Is the agency listed as one of the top performers on Medicare's web site?

Yes. R&R Home Care, Inc. has received recognition and awards for its outcomes by the Louisiana HealthCare Review.